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Customer Service & Social Selling
July 18 @ 1:00 pm - 4:00 pm£12.00
Duration – 3 hours
With customers and brands seamlessly connected through social, it’s more important now than ever for businesses to have a sales and customer service strategy in place. From brand loyalty, to scathing reviews, we’ll teach you how to manage and nurture your community, mitigate bad press, and upsell your products and services on social.
- Overview of the best platforms for both service and selling
- Posting styles, calls to action, and effective use of media
- Packing a punch on Instagram
- Crisis management
- Engagement, listening, and monitoring
- Paid ads, user generated content, and Influencer marketing
- Analytics and reporting
- Q&A session
Who should attend this course?
- Key individuals from businesses that would like to use social media as a sales or customer service tool
- Anybody with a keen interest in getting into a career in social media or digital marketing
- Refreshments on the day
- Course materials
- Access to online resources and supporting documentation
Book your place at: https://socialsellingbipc.eventbrite.co.uk